Remove license request in admin console with service desk option

Hi ​@jwim, thank you for posting in the Lucid Community! Sorry for the confusion here! Our team is actively working on this space, and our documentation will soon be updated to the latest experience. 

If you have specific questions regarding your account licensing settings, our team is happy to answer those in the private support ticket currently open. That’ll be the best spot for account-specific questions, to ensure your privacy is protected!

When it comes to this more general feedback, would you mind letting me know a few more details of what you’re seeing on your end, and the experience you’re hoping for instead? I want to be sure that we accurately capture your feedback! 

Hi ​@Ambar D, thanks for you reply. What we’re seeing is in line with your community post:

With “Redirect users to a service desk link for license requests” selected in the admin console:
 

• The license request button is not removed.
• Pending license requests appear within Lucid even if licensing is handled in a different system.
• Once a user is granted a license, the pending license request is resolved automatically within Lucid. If a user is denied a license, the change will not be reflected in the admin panel unless you manually deny it there.

What we’d hope to see is that when “Redirect users to a service desk link for license requests” is selected, users are only directed to the service desk link and license requests are not also created in the admin console.

Thanks,
James