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Natalie B
January 27, 2021
Future Consideration

Change tiers in org charts in Lucidchart

Related products:Lucidchart
  • January 27, 2021
  • 54 replies
  • 1897 views

Are you able to manually state what 'tier' members of staff should be. We have instances where different tiers/levels report into the same staff.

For example this picture I need Head of Development to be Tier 3 (not 2) even though the direct report is still into Tier 1. The child links of Head of Development should also be moved down to Tier 4 (not 3).

 

Pinned Reply By Chloe

Thanks to all who have commented here! This is a great request and one we’ve seen consistently, so we will keep this high on our list of future considerations. Thanks again for taking the time to share context with us.

Comments

Tate S
Lucid support team
January 28, 2021

Hi Natalie

Thanks for posting! Unfortunately this is not possible with our current org chart functionality. However we're always looking for ways to improve. Would you mind adding your use case to the product feedback space? Suggestions submitted can be upvoted, and top voted ideas are passed directly to our product development team for their consideration. 

Peter W103
April 28, 2021

Hello 

Just to chime in that I need this exact functionality too (and I'm sure I'm not the only one as most organisations have direct reports that 'skip' tiers). I wanted to highlight that this feature is needed by many users if that will help the consideration process.

@Natalie what I have done as a workaround for the time being is create an employee in the area that should be 'skipped' and on the right hand menu deselect all information and choose the 'text only' style. This will leave an (almost) blank space which will look for the most part correct in terms of the reporting structure and move the employees to the correct tiers. Here's an example below - Hope that helps!

Thanks

 

Micah
Lucid community team
April 28, 2021

Hi Peter thanks for continuing this thread. If you haven't already please add your thoughts to the product feedback area suggested in Tate's post. This is highly valuable for our development team to understand different use cases and how this would be important for your work. Thanks for sharing the great workaround too!

W. R. W
June 9, 2021

I've filled out the form posted by Tate but I wanted to add my voice here. I maintain our org chart and it looks bad when I show up higher in the org chart because I direct-report to someone without the typical two ranks between us. I should be able to manually push the tier down for certain positions (me in this case) and all of those who report to the pushed employee (me) should be automatically pushed down in the org chart accordingly.

Micah
Lucid community team
June 9, 2021

Hi there thanks for continuing this thread sharing your feedback and elaborating on your case! We're grateful for the time you took and we'll review it with our development team. 

edwin
June 18, 2021

Most organizations don't work in a perfect pyramid reporting structure and we're having the exact same issue as others above.

As an example there should be the ability to have a tier 5 employee report to a tier 2 employee directly. Without this ability in this  particular example it appears that the tier 5 employee is on the same professional level as tier 3 employees. It really makes the org. chart template unusable for most orgs.  

I have logged this on the feature request page as well.

Ashley C
Lucid support team
June 21, 2021

Hi Edwin. Great feedback — thanks for proactively sharing it with our Development Team. We want our org chart template to be useful for as many organizations as possible and this is how we get there. 

If anyone else shares this experience and would like to pass on feedback you can do so through the link shared in the thread above.

min.lee
August 6, 2021

We also need this feature as well. Submitted a feature request.

Micah
Lucid community team
August 6, 2021

@min.lee Thanks for taking the time to share your request and use case with our development team! Please also feel free to share any additional context here. Thanks!

Åsa C
September 29, 2021

I need this as well! I've submitted a feature request and am following this post.