Hi @richardstarkey thanks for leaving your thoughts here - and our apologies for the inconvenience this may have caused you. With this new product feedback space in the community, we are committed to regularly sharing our most upvoted requests with our development and product teams! 

If you’d like to see this capability considered, please upvote it! If you are curious, here’s a bit more context on the steps we take to process your requests. 

• Feedback and Feature Requests

Thanks so much for your post!

Agreed, it’s a bit sneaky to prevent the downgrading of an account. I can cancel it and remove everything but I can’t reduce the headcount??!

Hi ​@slickster79, thank you for leaving your feedback in this thread. It appears that your request to downgrade has been submitted and that our team is getting you taken care of through a private support ticket.

I can certainly understand your feedback regarding the downgrade process. This is the perfect place for your feedback to be seen by our teams. 

We encourage anyone else who’s interested in this to upvote this post and share any additional details about your use case or what you’d like to see in this experience. For more information about how we manage feedback in this community, please take a look at this post:

So considering this FR is opened for more than one year, what’s the status?

Can i overcome this dark pattern to reduce my licensing or do I still need to open a ticket? This is non-sense. 

Hi ​@Alysson Franklin, thank you for submitting a ticket. Since licensing involves personal account information, the team will get you taken care of through your private support ticket. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence. 

​@Ambar D That response is not good at all. The initial request, as was rightly pointed out, is over a year ago, and there is no indication of a solution. Not even a “Click hear to speak to a sales person to reduce your licence count”.

If the ONLY option is to increase licensing, it will be easier for us to move to a more accommodating and honest platform.

Hi ​@Murray Wayper, thank you for your feedback here. I apologize for the frustration with this and I certainly understand why this is important.

Unfortunately, the ability to self-serve reduce license count is not available in Lucid at this time. I want to assure you that we hear your feedback and our product teams are regularly reviewing feedback in this thread as they research product improvements.

Regarding your request to reduct license count, I can see that you’ve submitted a support ticket. Our product support team is best equipped to handle these requests through private support tickets, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for support on reducing your licenses.