I am the developer of an application where we want to show pages from Lucidchart documents into our application. I want to show them by exporting each page as a jpeg file into our application. I created an OAuth 2.0 client and I can get and update a token without a problem. My application is written in PHP.
To add the pages our users first search for Lucid chart documents. I use the Search document endpoint for that (https://api.lucid.co/documents/search). I then display the search results where the user can pick a Lucidchart document.
Then, I use the Document Contents endpoint (https://api.lucid.co/documents/:id/contents) to retrieve what pages are in the document. I then loop over these pages to export each page to a jpg image with the Export Document endpoint (https://api.lucid.co/documents/:id?pageId=xxx).
The problems I have, is that many times, the API simply doesn’t answer and times out. I almost never get an error message back from the API. I do sometimes I get a curl error 0 with an error message “SSL connection timeout”.
Am I doing something wrong here? I don’t request that many pages, this is usually less than 10. I think the rate limit shouldn’t be the issue here. Or is it?
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