Adding new custom shapes freezes document
I have a fairly complex diagram that uses a lot of shapes from a large custom shape library.
I’m running into a problem where the document freezes (the zoom percentage changes but the view does not change, and I can’t pan) if I try to add a shape from this custom shape library that is not already present in the document.
That is, if shape A is already in the document, I can add it no problem. If shape B is not already in the document, adding shape B causes the document to freeze. Sometimes the offending shape disappears right away, sometimes it doesn’t. The shape is always gone after I reopen the document.
Creating a copy of the document doesn’t fix the problem.
Can you help?
Please let me know how to point you to these files. The document is a confidential work document so I cannot publicly link it. This form doesn’t let me attach the shape library.
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