I was unexpectedly charged for my Lucid subscription without any prior notice or email notification. I immediately submitted a support ticket about this issue, but it has been over a week and I have not received any response.
This is very concerning. I need a refund for the unauthorized charge, and I also need to understand why there was no communication before the payment was processed.
Can someone from the Lucid team please look into this as soon as possible?
Hey there, thanks for posting in the Lucid Community!
Taking a look into our system, it looks like our billing team has received your request. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.
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