On February 11th, the system automatically launched the trial of Lucid Spark and warned me to manually unsubscribe before February 18th, otherwise it will be converted to a paid service. I just opened my email today and found out about this. I need a reasonable explanation to deal with this kidnapping style service. Please cancel my LucidSpark plan and ensure that no fees will be charged to me for it.
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Hey there, since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.
This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.
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