Skip to main content
Question

Request refund for subscription

  • January 27, 2026
  • 1 reply
  • 3 views

Forum|alt.badge.img

Hello Lucid Support Team,

I signed up for the 7-day free trial and forgot to cancel before it ended, which resulted in a charge. I have now canceled the subscription and no longer need the service.

I kindly request a refund, as the charge was unintentional.

This topic has been closed for replies.

Comments

Zuzia S
Forum|alt.badge.img+8
  • Lucid community team
  • January 27, 2026

Hi ​@Mohammad Mesum, since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.