Request for Refund on Accidental Sub

Question

I am reaching out to request your assistance with a billing issue regarding my recent subscription to Lucid.

Unfortunately, I mistakenly subscribed to a 3-month plan totaling $360. After my trial period ended, I did not realize that the subscription would auto-renew, and the payment was deducted from my account. Upon noticing the charge, I immediately canceled the subscription to prevent further payments.

I am requesting a full refund of the $360 as I did not intend to subscribe for this extended period. If a full refund is not possible, I would appreciate a partial refund for the remaining months of the subscription. This amount is significant to me, and I cannot afford to lose it.

Thank you very much for considering my request. I sincerely appreciate any help you can provide in resolving this issue.

Ambar D · Answer

Hey there, since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.

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