Please, please, please help me. I was recently charged for a full year subscription automatically. I forgot to cancel before the trial ended, and I am very sorry for this mistake. I promise to be more careful and mindful next time.
I am a student, and this money came from my scholarship funds. I cannot afford to lose this amount, ₱21k is very huge for a non-working student. I rely on that money to pay my monthly boarding house rent and food. Please, I am kindly begging you to refund the charge and cancel the subscription. Please, refund. Thank you.
Question
Refund Request for Unintended Annual Subscription Renewal
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+15Hey there, thank you for posting in the community. I can see you have submitted a support ticket for your billing issue and someone from our team is assisting you. Please refer to that email for further correspondence.
This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.
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