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Question

Refund on LucidChart after automatic annual charge

  • December 3, 2025
  • 1 reply
  • 3 views

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After my trial period ended, I was automatically charged $117 for an annual Lucidchart subscription because I forgot to cancel beforehand, and even after the payment was deducted, I still cannot locate a clear cancellation option in my account settings , i immediately submitted a refund request through your form but received an automated response stating 'no refund,' which is extremely concerning as I am a student and genuinely cannot afford this unexpected expense . Someone from support please help me or guide me 

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Comments

Zuzia S
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  • Lucid community team
  • December 3, 2025

Hi ​@assasin101, since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.