Hi ​@dfp 

I understand your concern regarding the refund request, and I’d be happy to assist. You can find helpful information about invoice charges and refunds here: Invoice charge or refund questions? Find all billing resources here | Community.

If you don’t find the answer you need there or have a question about refunds, please contact the Billing Team directly.

Please let me know if you need any additional guidance, and I’ll do my best to help!

Hi ​@dfp, since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale.

As ​@Ria S suggested, for additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.