payment

Question

Hi Lucid Support Team,I am writing to confirm the cancellation of my subscription.I have recently processed the cancellation through my account settings. However, I noticed that there was an unsuccessful attempt to charge my card just before I completed the cancellation.Since I do not intend to renew or continue using the premium features, I would like to ensure that no further payment attempts will be made and that my account has been successfully moved to the "Free" plan without any outstanding balance.Could you please confirm that my subscription is officially canceled and that no further charges will be applied to my card?Thank you for your assistance.Best regards,

Zuzia S · Answer

Hi ​@esranursah, since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.

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