Our count is currently being billed for 15 license.I have already gone trough our team management settings and deactivated or removed the users we no longer need.
However,our billing information still shows that we are set to be charged for 15 licenses.We only require 5 active licenses to our team moving forward.
Please let me know what steps I need to take,or if you can make this adjustment.
I try to reach out whith someone but a don’t have any response.
Hey there
Since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.
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A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
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