Lucid cancelled subscription still getting charged

​@nwt When you say you contacted them, you already submited a ticket to our Billing Support team? Keep in mind that it’s different from submitting a ticket to the Product Support team. If so, and no one can match up the account and card info, and if you’re paying them through Paypal, you can use Paypal’s Resolution Center. If you’re not paying through Paypal, you can block payments through your bank.

Yes I have contacted the BILLING department and they are not being helpful. I am not using PayPal because the payment is being taken out of my BANK account. Either way if I stop the payments I want all the months since I have cancelled my membership to be refunded. I had the membership that is $11 monthly and if they have been taking money from me and I cancelled 3-4 months ago that means I’ve lost $33-$44 dollars on a website I no longer use. 

Hey there, since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.