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How to Purchase Subscription

  • 26 February 2024
  • 3 replies
  • 25 views

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Hello everyone,

 

I hope you’re doing well! I’m having difficulty purchasing and individual plan and have followed the following steps:

 

  1. Account Settings
  2. Plans & Billing
  3. Change Plan for Lucid Speak
  4. “Individual”; Buy Now

Then a screen pops up that says “Contact Sales for Support”. I’m not too sure why it doesn’t prompt me to enter my card info?

Did I take the wrong steps in purchasing an individual plan? Thank you so much!

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Best answer by rafaalb07 27 February 2024, 13:31

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Userlevel 4
Badge +6

Hi @bwalker20 Hope you're doing well.

My suggestion is to clear your browser history and cache. It seems (in my opinion) that you're having some issues with prior access.

By the way, The steps you mentioned are correct - one important mention though, is if you're trying to buy a Enterprise Plan - which, this one requires contacting sales dept.

Hope it helps.

Cheers

Badge +1

Hi @rafaalb07 Thank you so much for your reply! I hope all is well on your end.

 

I’ve cleared my browser history and cache. I also tried to purchase on separate devise, but still no luck.

 

I don’t believe the plan I’m trying to purchase is Enterprise. Do you know how I can get in contact with the sales department? Thanks again!

Userlevel 4
Badge +6

Hi @bwalker20 I suggest you contact the Support Team. You can find their contact form here.

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