Hi,
Everytime when I make payment for lucid chart payment does not go through. I get error saying “contact your bank”. When I contacted bank it says the website is suspicious so payment is not going through. Last year I did the payment through the same credit card, has something changed recently related to security due to which HDFC bank says it is a suspicious website.
Also, Do we have any other payment option like netbanking, upi or debit card payment?
Hey there, since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.
This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.
I am not even able to update the card info
Hi
To protect your personal information, I’ve removed the screenshot from this thread. It looks like our billing team has responded via the private ticket over email. You can continue to expect a quick response to the email associated with your Lucid account. Please refer to that email for further correspondence.
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