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Cancel fee trial

  • 10 February 2024
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I need to cancel a free trial subscription however, I do not have the option to do so in the drop-down menu. The only option is visible is to “change plans”. Lucidchart and lucidpark  - whichever I signed up for. 

I didn't think this would have been an issue as the company even reminded me via email of the upcoming trial end date. 

Why is there not an option to cancel? Please cancel both.  

 

 

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Best answer by Leianne C 12 February 2024, 07:10

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Userlevel 3
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Hey there, since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.