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Nov 30, 2023 4:59 AM UTC
Solved

User License not working?

We have just enrolled a new user into Lucid, when viewed under the Admin console we can see that this user has a Lucid Suite license attributed to their account.

However when they go to create a new Team Folder they are prompted to request a Lucid Suite license…

What’s going on here?

RohanAnswer
Nov 30, 2023 5:03 AM UTC

And it’s resolved itself, the only thing that has changed is time (about an extra 30min into the future).

 

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RohanAuthorAnswer
Nov 30, 2023 5:03 AM UTC

And it’s resolved itself, the only thing that has changed is time (about an extra 30min into the future).

 

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Flavia D
Lucid support team
Nov 30, 2023 8:37 AM UTC

Hi Rohan, 

Thanks for the update! We’re glad to hear the issue has been sorted out. Let us know if you have any additional questions. 

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