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User License not working?

  • November 30, 2023
  • 2 replies
  • 74 views

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We have just enrolled a new user into Lucid, when viewed under the Admin console we can see that this user has a Lucid Suite license attributed to their account.

However when they go to create a new Team Folder they are prompted to request a Lucid Suite license…

What’s going on here?

Best answer by Rohan

And it’s resolved itself, the only thing that has changed is time (about an extra 30min into the future).

 

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  • Author
  • Answer
  • November 30, 2023

And it’s resolved itself, the only thing that has changed is time (about an extra 30min into the future).

 


Flavia D
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  • Lucid support team
  • November 30, 2023

Hi Rohan, 

Thanks for the update! We’re glad to hear the issue has been sorted out. Let us know if you have any additional questions.