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November 30, 2023
Solved

User License not working?

  • November 30, 2023
  • 2 replies
  • 108 views

We have just enrolled a new user into Lucid, when viewed under the Admin console we can see that this user has a Lucid Suite license attributed to their account.

However when they go to create a new Team Folder they are prompted to request a Lucid Suite license…

What’s going on here?

Best answer by Rohan

And it’s resolved itself, the only thing that has changed is time (about an extra 30min into the future).

 

Comments

RohanAuthorAnswer
November 30, 2023

And it’s resolved itself, the only thing that has changed is time (about an extra 30min into the future).

 

Flavia D
Lucid support team
November 30, 2023

Hi Rohan, 

Thanks for the update! We’re glad to hear the issue has been sorted out. Let us know if you have any additional questions.