I’ve been trying to remove the Lucidscale license from my admin user account so I can assign it to one of our engineers, but when I uncheck the license, I can't confirm the change. Does anyone know how to fix this?
Thanks!
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Hello,
Thank you for your post!
Because this question deals directly with the licenses on your account I have moved your post to a private ticket for more information.
You will receive a response from our support team shortly.
I got a response from support about the issue saying I am unable to transfer a Lucidscale license to another user. I am not sure why as the admin account has a Lucidchart license and a Lucidscale license. I was under the impression that the account must have at least one license assigned which the Lucidchart license would satisfy.
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