Hello,
I am attempting to create new diagrams for a customer whose accounts we manage. They are in their own Org, and I am adding the Lucid role to the accounts as instructed. I am able to get credentials to take and it seems to read all of the resources fine, but when I attempt to create a new document with the role it gives me one of two things:
- An error saying something went wrong and couldn’t complete (no further details)
- It creates a document but the document is empty
I have deleted the accounts and roles, recreated the roles and performed the import of the accounts, but no dice when creating a diagram.
Thanks for any support!
