Solved
Unable to de-licence accounts
When selecting an account (admin) to de-licence Lucidchart and free up a licence for an actual user the option to remove the licence is greyed out. Any ideas?
MicahAnswer
Lucid community team
July 21, 2020
Hi there
Thanks for posting in the community! Notice the purple "Enterprise" and "Upgrade" buttons - you are part of a Team account and de-licensing users (thereby rendering them view-only and unable to create documents in Lucidchart) is an enterprise-only feature. If this type of account management would be a good fit for your team please contact our Sales team here and they'd be happy to discuss a solution that works for you. Alternatively you can assign a different user who is active in Lucidchart as the Team admin and remove the current admin user entirely. For more information on both of these options please take a look at our User Management article from our Help Center and for more information about what is available to you on your Team account take a look at our Lucidchart Plans article. Please let me know if you have any additional questions!
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