I have an L1 manager that is leaving and they want to transfer ownership of all his files to his replacement. I can search and find a couple of files that he is a collaborator on but none that he is an owner of. He shared that he does have a few files in his "My Documents" but I cant find them within the Lucidcart Portal. Is there an easy way for me to be able to transfer ownership without having to delete the account?
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Hi Steven
Thanks for reaching out to the community! Unfortunately there is no way to transfer complete ownership of all files in an account without deleting the user as well. However the user could place all documents into a folder to be shared and give another user full access to them.
If you need help locating these documents please feel free to create a support ticket for more direct help!
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