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Text showing up odd when exported as PDF/PNG/JPEG or publishing

  • November 8, 2025
  • 5 replies
  • 27 views
I
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I’m having trouble because text corruption occurs when I create links in PDF, PNG, or JPEG format from the “Publish” command.

There is no problem when creating PDF files via download. This issue did not occur before, but it has started happening in the past few days. I would like this to be fixed.

Best answer by Leianne C

Hi ​@itou.isystems, thank you for posting in the community and sharing details about the issue. I believe you have identified a bug, and I have reported this to our development team. I apologize for any disruption this may cause, and I will update this thread with any new information about a fix. Please follow along on this thread for updates, and post any additional questions or concerns below.

Comments

aparrish
Lucid Legend Level 7
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  • aparrishLucid Legend Level 7
  • Lucid Legend Level 7
  • November 8, 2025

​@itou.isystems This issue seems related to rendering problems when generating these file formats. I appreciate that you have narrowed down what is causing issues and what isn’t. Consider testing with different text content and comparing results across different publishing methods to further isolate the problem. Since this sounds like a bug. Can you submit a ticket to our Product Support team with a screenshot? In the meantime, here’s the basic Lucid link to publishing a document: https://help.lucid.co/hc/en-us/articles/16181914460692-Publish-or-embed-a-Lucid-document

 

I
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Thank you for your reply.
I’ve attached a screenshot.
It seems that only Japanese text becomes garbled.
The same issue occurs with other publishing methods (such as PDF), not just via URL.

Leianne C
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  • Leianne C
  • Lucid support team
  • Answer
  • November 10, 2025

Hi ​@itou.isystems, thank you for posting in the community and sharing details about the issue. I believe you have identified a bug, and I have reported this to our development team. I apologize for any disruption this may cause, and I will update this thread with any new information about a fix. Please follow along on this thread for updates, and post any additional questions or concerns below.

I
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The issue in question has been resolved today.
Thank you very much for your assistance.

Leianne C
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  • Leianne C
  • Lucid support team
  • November 13, 2025

Hi ​@itou.isystems, it looks like our development team released a fix so I’m glad to hear the issue is resolved for you. If you’re still seeing the issue or have any other questions, feel free to reach out. I’m happy to help!

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