Skip to main content

Hi


I'm trying to access the licenses that a user has via the SCIM 2.0 API. I can see via the Admin Dashboard that a user has both LucidChart and LucidSpark but the API returns:


"productLicenses":{"Lucidchart":true"Aristotle":false"Lucidspark":false"LucidscaleExplorer":false"Socrates":false"LucidscaleCreator":false}

Hi Albus


Thanks for using the SCIM API. Are you on a Lucid Suite subscription? We sometimes see this with Lucid Suite as we only require you to license a user with the Lucidchart value and the user will be granted a license pair. We may need to create a support ticket here to gather more info.


-KB

Hi Karsten


Thank you for your response.


Is there a way to tell from the API that it is a Lucid Suite subscription?


Perhaps it's best to open a support ticket. Could you tell me where I can do that please?

Hi Albus


I created one for you and we should get back to you shortly. Thanks again for posting!


-KB

Reply


Lucid Software Inc. Supplemental Community Terms