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albus d
May 9, 2023 3:29 PM UTC

SCIM 2.0 API doesn't return LucidSpark licenses

Hi

I'm trying to access the licenses that a user has via the SCIM 2.0 API. I can see via the Admin Dashboard that a user has both LucidChart and LucidSpark but the API returns:

"productLicenses":{"Lucidchart":true"Aristotle":false"Lucidspark":false"LucidscaleExplorer":false"Socrates":false"LucidscaleCreator":false}

    Comments

    Karsten B
    Lucid support team
    May 9, 2023 8:34 PM UTC

    Hi Albus

    Thanks for using the SCIM API. Are you on a Lucid Suite subscription? We sometimes see this with Lucid Suite as we only require you to license a user with the Lucidchart value and the user will be granted a license pair. We may need to create a support ticket here to gather more info.

    -KB

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    albus d
    albus dAuthor
    May 10, 2023 4:41 PM UTC

    Hi Karsten

    Thank you for your response.

    Is there a way to tell from the API that it is a Lucid Suite subscription?

    Perhaps it's best to open a support ticket. Could you tell me where I can do that please?

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    Karsten B
    Lucid support team
    May 11, 2023 2:58 PM UTC

    Hi Albus

    I created one for you and we should get back to you shortly. Thanks again for posting!

    -KB

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