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Dec 20, 2023 10:33 PM UTC
Solved

My own lucichart docs are invisible under Home > My documents

For some reason, I cannot see most of lucicharts that I created previously under Home > My documents.  

I still can access them if I have the direct URLs and make a duplicate of them. Then the copy will be shown in above place. Can you help to figure out why and fix this. Thanks! 

 

Cydney E
Cydney EAnswer
Lucid support team
Dec 20, 2023 11:15 PM UTC

Hi Shawn, 

Thanks for posting in the community! Since this post deals with locating your documents - I will have to ask for specific and private information. I have created a support ticket and I will help you via email. 

If others have a similar issue to Shawn (documents no longer showing up in your document panel), please reach out to Lucid support by emailing support@lucid.co. 

Thank you! 

Comments

Cydney E
Cydney EAnswer
Lucid support team
Dec 20, 2023 11:15 PM UTC

Hi Shawn, 

Thanks for posting in the community! Since this post deals with locating your documents - I will have to ask for specific and private information. I have created a support ticket and I will help you via email. 

If others have a similar issue to Shawn (documents no longer showing up in your document panel), please reach out to Lucid support by emailing support@lucid.co. 

Thank you! 

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