This post will provide instructions on how to migrate your Jira Server or Data Center integration from the legacy EU Data Center to the new data residency region on which all users will access Lucid from lucid.app, regardless of which region their data is stored in at rest. To learn more about how this may affect your legacy EU data center account, refer to our Data residency for Lucid article.

While you may still be using the Jira Server integration, keep in mind that it is no longer supported following Atlassian’s deprecation of the product. Refer to this community post for more information.

Note: The migration steps outlined below must be completed AFTER the account has been migrated to lucid.app.

You will first need to unlink the Jira integration on lucidapp.eu. Follow these steps:

1. Log in to lucidapp.eu.
2. Select Admin.
3. Click on App Integration from the left-hand menu.
4. Select Lucidchart from the dropdown.
5. Locate the “Jira Server” tile and select Manage.
6. Click Delete.

Next, you will update the Environment Configuration page within Jira. To do so:

1. Navigate to <baseURL>/secure/EnvironmentConfigChart.jspa where <baseUrl> is the base URL of your Jira instance.
2. Update the selection in the dropdown to lucid.app.

Now you will configure the Lucidchart app within Jira:

1. Log into your Jira instance as an admin.
2. Click the gear icon on the top-right of the page.
3. Select Add-ons from the dropdown.
4. Select the Lucidchart plugin.
5. Click the Configure button.
6. Follow the prompts to go through the steps to connect to your Lucidchart account.

The final set of steps is checking in Lucid to ensure the connection is properly set up.

1. Log in to lucid.app.
2. Select Admin.
3. Click on App Integration from the left-hand menu.
4. Select Lucidchart from the dropdown.
5. Locate the “Jira Server” tile and select Manage.
6. A Jira integration page will open, on which if you see the option to “Delete”, your connection is properly set up.

Congrats! You have now successfully migrated your Jira Server or Data Center integration to the Lucid data residency region.