I embedded a published LucidChart on my company portal, and it works on desktop and Android phones. But when iPhone users go to the page, the LucidChart does not load. Any ideas about how to fix this?
Solved
LucidChart doesn't show up on iPhone
+3Best answer by Adam Y
Thanks for the context. I spoke with our engineering team, and there are no known restrictions from Lucid on rendering embedded documents on iOS. Would it be possible for you to check with your internal team that owns the app to confirm if the way it’s configured could be impacting these documents rendering for iOS users specifically?
+7Hi
Thanks for posting in the Lucid Community! Can you confirm which browser you’re using to view the page on your iPhone? If possible, can you also share a screenshot of the document failing to load?
+3It’s actually through our Portal app and not a browser. Let me see if I can get a screenshot from an iPhone user.
+7Thanks for sharing those details. To confirm, do any documents you embed in your app fail to render in the iOS version of the app? Or just these specific documents?
+3Correct. We have a few documents on a couple of different pages and none of them render on iPhones.
+7Thanks for the context. I spoke with our engineering team, and there are no known restrictions from Lucid on rendering embedded documents on iOS. Would it be possible for you to check with your internal team that owns the app to confirm if the way it’s configured could be impacting these documents rendering for iOS users specifically?
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