Hi ​@Igor K 

Lets try with some initial due diligence for that you can also refer this post which is similar to your current situation

LucidScale AWS import not working | Community

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

not in my case. If you read my post, everything works in my case, all buttons are pressed fine. Just nothing happens in the end

Hi ​@Igor K, thanks for your post and I am sorry that you are encountering this issue! 

Could you please provide the following information so we can investigate? 

• The import method you are using. 
• The number of accounts you’re attempting to import.
• A screenshot of any error messages or pop ups that appear.
• A screenshot of the Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac). 

We appreciate your help and patience!

after I got our lucid acc manager on the line, it was escalated to support. Whatever they did, it worked. Thank you all.