If you're seeing the error message "Login failed” when trying to sign in with Microsoft SSO, it means your Microsoft account was unable to connect to your Lucid account. To fix this, you will need to set a password for your Lucid account by clicking here. Then go back to the login page and click on Log in with password.

Once you're logged in, you can manually link your Microsoft account. To do this, go to your Account Settings> Apps and Integrations, scroll down to the Microsoft section, and click Link to Microsoft. Follow the prompts to sign in and grant permissions. After that, you'll be able to use Microsoft SSO to log in.

If you have gone through these steps and are still encountering this error, please contact our support team. You can contact our support team by filling out this form, please select "Other" under Product Support Inquiry Type.