Hi there, thanks for your post! This error typically appears when the user in question is on a free account and is not part of your organisation’s Lucid account. Please follow the instructions in our User Management Help Center article to invite the user to the account. Once they have accepted the invitation and appear in your user list, they should be able to log in with Okta. 

Hope this helps !

The user actually gets this message after we send the invite. They click the link in their email, hit the sign on page and receive the error.

Apparently the conflict was due to the user having a previously managed free account - CSM had to manually add him to our account for us to get him in. I feel like there should be a better way to handle this. 

Thanks for following up, happy to hear that this got resolved! This indeed should work with the user accepting the team invitation and it is difficult to determine what exactly caused the issue in this case. Should you run into this issue again, please don’t hesitate to submit a support ticket via this form so we can help identify what may be causing this. Thanks!