Dear Lucid Support Team,
I am escalating an issue related to SSO login for one of our users:
User Details:
- Name: Maribel
Issue Summary:
- The user can log in using the authenticator, but encounters an error every time they attempt to use SSO.
- As per our internal guidance, the user should select “Sign in with Microsoft” and use their ParentPay email address.
- However, when selecting Microsoft, Lucid creates a new account instead of linking to the existing one.
- The user has tried deleting the account and reinitiating the process, but the issue persists.
Troubleshooting Steps Taken:
- Videos and screenshots have been recorded to demonstrate the problem.
- Attempted login via incognito mode using Microsoft sign-in and ParentPay credentials.
- Account deletion and re-creation were performed, but the same behavior occurs.
Please advise on the next steps to resolve this issue. If needed, I can share the recorded videos and screenshots for your review
