I forget to cancel my trial and I paid 1 year subscription

Hey ​@NghiaNguyen, since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.

Have you had any luck? I am in a similar situation, I used that form 2 days ago but there is no reply yet.

Hi ​@SarahMW,

Thanks for posting in the Community. It looks like there has been a response to your request, please check your email for further communication!