Good afternoon ​@andybain,

Are you still having this issue? I’m also curious if you are able to login using any other browser?

Yes, still having the issue. Any other browser is fine as is Chrome when using Incognito mode.

Thanks

Good afternoon ​@andybain,

I asked internally for ideas on what might be happening. One question that came up is: when you say it doesn't make it to the password or Microsoft page is it just stuck on the login page or does the page get stuck in a loading state?

On the logon page, if I click ‘next’ or ‘microsoft’ it’s as though there’s no action being detected by my click - it doesn’t go any futher than that page unless, like mentioned, I try incognito mode or another browser

​@andybain,

Can you share a screenshot of the error log in the console when you attempt to click on the next or microsoft button? That will help me in narrowing down what is happening, and then finding a solution.

Hi ​@andybain ​@Shantel Gillette, just chiming in here with some additional troubleshooting steps: 

It looks like you have a password manager extension configured for your browser. Could you please try disabling the extension and try logging in again? If that resolves the issue, this is likely related to how autofill is configured when accessing Lucid. 

Please let us know if you see improvements after trying this step! 

Disabling the password manager fixed it. Not sure how that would affect clicking the ‘microsoft’ button though, but something must have changed somewhere as that extension has been in place for a year and the issue I am seeing only started to occur recently

Thanks