Solved

can’t use the mobile app


Badge +1

Hi 
I have created a team account and can’t still not access the mobile app on my IPad. 
Also when I will make a new drawing, it still says that I have freeplan and not team/lucidpark

Can you help me with this, thanks :-)

 

Best regards 

Johnny 

icon

Best answer by Emma B 16 May 2024, 17:37

View original

Comments

Userlevel 4
Badge +6

Hey @Johnnywerther! Can you post a screenshot of what you see when you try to log into the app? 

Badge +1

 

Badge +1

Hi 

do you have a status on this issue 

Thanks 

Userlevel 4
Badge +6

Hey @Johnnywerther! It looks like you are on a Team subscription. 

For the sake of your privacy, I would like to take a closer look at the email address you are using to log in, via a support ticket. I am going to move you to a thread where I will ask you a few more questions! 

Badge +1

I understand that you need team licenses to use the app. 
I can use the app but It says the it doesn’t have a license with the same email

Reply