Hey @Johnnywerther! Can you post a screenshot of what you see when you try to log into the app? 

Hi 

do you have a status on this issue 

Thanks 

Hey @Johnnywerther! It looks like you are on a Team subscription. 

For the sake of your privacy, I would like to take a closer look at the email address you are using to log in, via a support ticket. I am going to move you to a thread where I will ask you a few more questions! 

I understand that you need team licenses to use the app. 
I can use the app but It says the it doesn’t have a license with the same email

Hi Johnny, 

Yes- this is definitely not expected! It looks like we created a ticket for you. Were you able to see it?