Hi @yolanda.rubio, thanks for posting in the community! Because this question deals directly with your account I have moved your post to a private ticket to direct it to the appropriate team. In the meantime if you are a document admin on your account I would recommend checking out our Document Management article from the Lucid Help Center. 

If anyone else has questions on user/document data please contact us using this form so that we may direct your question accordingly. Thanks!