Learn how to restore documents for a user whose documents were transferred during the delicensing process, following their relicensing.
As part of the delicensing or deletion process, documents are required to be transferred to another user or a repository account within the organization. A folder is generated as part of this process and is titled "from useremail@address.com" which will contain the transferred documents. Relicensing will not automatically restore their documents.
If you are an Account Owner or Document Admin of an Enterprise account, you can transfer document ownership from the repository account to the original owner using the Document Discovery feature!
From there, the Account owner or Document admin can transfer ownership back to the original owner or move the document into a team folder.
For more information on how to use this feature, please refer to the Document Discovery section of our Document Management article from the Lucid Help Center.
Note: The Account Admin role is different from the Document Admin role. If you are not currently an Account Owner or a Document Admin, please work with the Account Owner to assign you that specific role.