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Unanswered questions

205 Topics
J
Jenny N
asked in Product Questions
Can I copy or export comments

I need to copy the discussion my team had in comments into our ticketing system. I can’t seem to select and copy the comments. How can I do this?

5
Sylvia X
7 months ago
F
FWLucid
asked in Product Questions
How to make tags available for read-only or comment-only users?

I am using a lucidspark dashboard, containing a higher number of sticky notes (> 40). For simplification I would like to use tags which work very well for users having edit rights. I noticed now that users without edit rights do not see these tags. Could you help me investigate this further?

2
xenia cubrac
Lucid Legend Level 1
7 months ago
L
Luis B
asked in Product Questions
Exporting to PDF and PNG shapes are not in locations displayed in Lucid

Hello,While trying to export a lucid chart with custom shapes we are finding that the shapes and text boxes shift slightly to the left or right.Tried to copy everything to a new sheet and went through troubleshooting steps but bug still persists.This looks fine in export preview but once exported has this bug. Have also tried to export in PNG and getting the same bug. Lucid View Lucid Chart CopyPDF Export PDF CopyKind Regards,Luis

3
Amelia W
7 months ago
T
timothy.sing
asked in Admin Questions
Okta Automatic provisioning of user **** to app Lucid failed: Error while creating user *** : Bad Request. Errors reported by remote server: {"obj":[]}

Having an issue automatically provisioning SCIM users with OktaError:Okta Automatic provisioning of user **** to app Lucid failed: Error while creating user *** : Bad Request. Errors reported by remote server: {"obj":[]}I cant see any other errors or logs giving more details to which array could be causing the issue.

1
Adam Y
7 months ago
Bradley
Bradley
asked in Product Questions
ChatGPT custom endpoint failed to get response

Hello!My company’s has a custom ChatGPT endpoint.  When I try to connect, Lucid is sending the authorization as:Bearer <API key>But we’re expecting a custom key (starting with another term instead of “Bearer”). Is there a way to change the authorization to a custom key?

3
Richard U
7 months ago
L
LesleyCain
asked in Product Questions
Which shape takes priority

When the action is within a database, which takes priority? Is it Database or Manual input?

1
Flavia D
7 months ago
S
swd
asked in Product Questions
[bug] "Trouble saving recent changes" message on a comment-only document

I am seeing this error message, on a fresh load of a shared document where I only have “Comment” permissions. It happens every time I reload the page.I tried clearing the offline site data but no luck (Using Chrome on MacOS)

5
Addie
Lucid Legend Level 1
7 months ago
ben.bahrman@headintheclouddev.
ben.bahrman@headintheclouddev.
asked in Lucid for Developers
Error with Embed Rest API

I’m getting an error while trying to embed a Viewer iFrame using the REST API. “Our servers experienced an error. We apologize for the inconvenience. I send a POST to https://api.lucid.co/embeds/token with no embedId, just the origin in the body and the bearer token in the header per the documentation here: https://developer.lucid.co/rest-api/v1/#generate-embed-session-token60 I get back a Session Token in the body of the response and then set this as my iFrame source:https://lucid.app/embeds?token=:token where :token is replaced with the response from the POST and get the below error. This was working previously but stopped working at some point, I think in December. I believe it is also not working when there is an embedId but haven’t had a chance to retest that.  

7
ben.bahrman@headintheclouddev.
7 months ago
M
marcelobbt
asked in Product Questions
Número total de ligações entre elementos

Percebi que no pacote gratuito não se consegue fazer fluxos muito grandes pois há um limite no número de ligações entre os elementos. Gostaria de saber se na versão paga existe essa mesma limitação ou se é ilimitado.

2
M
8 months ago
julia.poulsen
julia.poulsen
asked in Admin Questions
Chart permanence when moving licenses to new user

I have a user that is no longer with the organization and I need to transfer ownership of all their charts to a new user. zi am not finding a way to do this.

4
L
8 months ago
O
Obos
asked in Lucid for IT
Confluende plugin showing duplicated text in rich viewer

Lucidchart above and confluence rich viewer below 

4
Emma B
8 months ago
A
ASmith13
asked in Product Questions
Disable markdown when typing?

Is there a way to disable markdown formatting? It’s making it fully impossible to complete this erd task. Every time I surround a word with underscores, it goes italics and the underscores disappear.So store_location_id renders as storelocationid. Other apps with this behavior, ctrl-z removes the autoformat, leaving the desired “store_location_id”. Slightly annoying but workable.In Lucidchart, ctrl-z removes the entire character as well as the formatting. So: store_location » type “>” » storelocation » ctrl-z » store_location. There’s no way out of the loop, to actually enter my column name to my erd.

1
Micah
8 months ago
P
PMBeaulieu
asked in Product Questions
3rd party to manage bsuiness rules linked to business process

Hello Team,  Are there 3rd party tools to manage business rules associated to business processes or way to do this in Lucid?

1
Addie
Lucid Legend Level 1
8 months ago
C
Cariad
asked in Product Questions
Mangled text

Hello! I started working on a new chart this morning, and it worked fine until I closed and re-opened the document -- and now the text is mangled.  I tried disabling WebGL: I tried changing the font and back again: I’m using Firefox 120.0.1 (64-bit) in Debian 12 -- and to be clear, this document was working perfectly this morning. This is a “stopped working” situation rather than a “never worked” situation. Other websites in the same browser are working, too.

4
Rick P
8 months ago
S
SERVIZINV
asked in Product Questions
COMPONENTI AGGIUNTIVI WORD

SALVE, ABBIAMO SCARICATO I COMPONENTI AGGIUNTIVI WORD MA NON FUNZIONA, COME RISOLTO?MI DA QUESTO 

1
Coumba D
8 months ago
T
Tabea
asked in Admin Questions
no way to find the export button under file

Hi,There ist no way to export my mindmap, because the export button is missing since I startet the free-7-day-trial. How can iI export to pdf?Greetings

1
Phillip W
8 months ago
A
Apolon
asked in Product Questions
ChatGPT Integration does not appear to support editing diagrams currently

I have followed the instructions for using the ChatGPT integration, however the chatgpt never outputs an “Edit Flowchart in Lucid” link. The link it does provide results in a downloaded png file.If I open up the Lucid ChatGPT plugin output and use the “editLink” instead of the png “imageLink”, it does go to the Lucid app but either reports an error or displays a blank LucidChart page.Does the Lucid ChatGPT plugin need updating because of recent ChatGPT functionality changes?

4
A
8 months ago
Daniel H
Daniel H
asked in Lucid for Developers
Customizing LucidChart UI

I have created custom UIs within MIRO as part of my organization product offerings.  We would like to provide a similar experience to LucidChart.  React would be our preferred web framework and I see documentation on this. LucidChart toolbar has File Edit View Insert set menu items.  Can you extend LucidChart menu?  Add a new menu item perhaps with sub menus? Shapes on the document in LucidChart contain a right click.  Can you add new right-click menu items? The documentation for React UI shows adding a new custom right panel.   I looked but cannot find the other options to add panels or modals.  What are the alternatives? Thanks Dan

4
Richard U
11 months ago
subscription-lucidchart
subscription-lucidchart
asked in Admin Questions
Can deleted users access shared documents in Lucid?

Hi there Unfortunately I couldn't find answer for my question in the Help Center and Community. We are onboarding the service Lucid by our workflow and need more transparency to understand if other users will be able to access the shared content after the data is transferred during user deletion? Thanks.

7
Coumba D
1 year ago
kannan A
kannan A
asked in Product Questions
Unable to save document

Unable to save

1
Addie
Lucid Legend Level 1
1 year ago
Perry M
Perry M
asked in Product Questions
How to Nest Diagrams in Lucidchart to reveal additional details

I have an extensive model I want to create visually. Using supersets multiple subsets sets and elements I want to nest (compose) diagrams into each other while still having an easy-to-use tree to navigate. I am not sure Lucidchart is complex enough to suit my needs. Could someone please give me some advice? Example nested diagrams: Superset diagram > Subset diagrams > Set diagram > Elements diagram. Several other nested diagrams follow another Superset and so on. Connecting pages or using layers seems messy. Can I represent the child-parent relationships in Lucidchart or do I have to use another tool?  

1
Leianne C
1 year ago
Jacqueline B
Jacqueline B
asked in Product Questions
How to set padding default in Lucidchart

Good day! I am generating a template for our organization using a blank document. Everytime I set the padding in a shape to 0.38 and click set as default it doesn't stick! Please share your insights. 

1
Leianne C
1 year ago
Mark L101
Mark L101
asked in Product Questions
When should I use Lucidchart vs Lucidspark?

Hi Lucid community.  Does anyone have any comments on when to use Lucidchart vs Lucidspark? I'm a self employed external consultant and wanting a tool that can be used as a collaborative whiteboard to help teams develop process flow diagrammes do brainstorming organisational charts etc - I like the way Lucidspark has what seems to be an unlimited workspace whereas Lucidchart has pages where I have not figured out how to smoothly flip to the next page for larger process flows.

1
Flavia D
2 years ago
jmaurer101
jmaurer101
asked in Product Questions
Setting a border around shapes in Lucidchart

I have a group of items and list that I want to place a border around. I am able to place a border around them by putting a box and increase border size and make the inside translucent. But the problem is as I update that document I have to move the border box out of the way. That becomes a problem because the box then wants to become apart of other lines and the drawing is messed up and having to undo everything. Also when putting a border and title block on the page This has the same actions. Is there away to just make a box with lines and no points inside thinking I want to adjust it? This has been taking up a lot of my time for something so easy in other applications. 

6
Shanna H
2 years ago
Network A
Network A
asked in Lucid for Developers
Is LucidChart Scriptable?

I'd like to create a button on the master page that would take the viewer to the "last page viewed". This is an important element in building a dynamic multi-page document that can be navigated effortlessly. The "Page" action is useful to a point but it does not offer the ability to "remember" where the user "came from". Often a "destination" page may be viewed from several different starting points. It makes sense that the "starting point" could be captured as a variable and used in an action to "return to the previous page". If this is not already built into LucidChart can LucidChart be scripted using Javascript?

1
Coumba D
2 years ago
Lucid Software Inc. Supplemental Community Terms