Hey Lucid users -- if you are having trouble with our Process Diagram Import there are a couple of things to try out:

• The data has to be formatted a certain way in order for the import to be successful. Take a look at this article.



• Since Lucidchart’s CSV export uses the same format as its import you may wish to export an existing Lucidchart diagram as a CSV file to use as example of how your file should be formatted. Please take a look at this section of our Process Diagram Import article for more information on how to do this. If you go to File>Import Data>Process Diagram you can also download an example CSV data set from that screen.

If the issue persists give us a heads up with the following information:

• A screenshot of the error you are seeing.



• The CSV you are trying to import.



• A screenshot of the associated Javascript Console output right after you try to import the CSV file. You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).