Print Lucidchart document to actual printer, not PDF

Hi @Nestor, 

Thanks for your post and feedback! To verify, when trying to print your flowchart, have you selected the “Print using system dialog...” option from the printing dialog? This should open up your printer system dialog. The flow should be: File > Print > Print (form the first print dialog) > “Print using system dialog...” (from the second print dialog) > printer system dialog. 
 

If this doesn’t work for you, please try the following steps: 

• Try printing in a Google Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling your extensions.
• Connecting to a different network or disconnecting from your VPN (if applicable) to rule out any network connection or security issues.

If the issue persists, please follow up below with the following information:

• A description of each one of the steps you’re prompted to follow when trying to print and the last step you are offered. 
• Do you get to see the printing dialog in the screenshot above? 
• If so, what does happen when you click on “Print using system dialog...”? 

Thanks! 

Hi @Nestor,

Thanks for following up! Could you try the following: 

• Make sure you’re using the most recent version of Edge and try printing again.
• Attempt the process in an Edge InPrivate window. 
• Attempt to print in an alternate browser. 
• Connect to a different network.
• Disconnect from your VPN (if using a VPN).

If the issue persists, please provide a screenshot of the associated Javascript Console output when the issue occurs. You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).

Thanks again!