Lucidchart document not properly inserting on Confluence page

  • 3 June 2024
  • 1 reply




Userlevel 4
Badge +6
Hi Amith, Thanks for posting! Would you mind sending me the following details so I can look into the issue? 1. What browser are you using? Have you tried this on an additional browser or *using an incognito or private window?* 2. What type of Confluence are you using (Cloud vs. Server vs Data Center)? If Server or Data Center, what version? 3. What version of the Lucidchart plug-in are you using? 4. Can you provide your base URL? We need to make sure that there is a match between your base URL within Confluence and the URL our software is looking for. 5. Can you send me a screenshot of the Javascript console when the issue occurs? You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).