Hi - I hope that you are Doing good !!

Am sure - Shapes available to guest collaborators is limited to 60 in the free version
Consider upgrading to a paid plan in Lucidchart that offers more features and allows for more shapes in documents

Hope this helps

Thank you very much and have a fantastic day!
Warm regards

Hi Huma, thanks for the response! We already have a paid plan (team). However, guest collaborators still get the message that they are out of free shapes. So I can add shapes as the owner, yet guest collaborators cannot. Is that normal?

Hey @Erfgoed IGEMO -- thanks for the post and reply and big shoutout to @Humas1985 for the early jump on this one! 

To answer the most recent question, yes, this is normal behavior for Guest Collaborators. Guest Collaborators have the same access as a Free user without having to register for an account. This limits them somewhat in shape count, feature availability, downloading, and sharing the document. You can learn more about that here. 

I hope this helps answer your questions -- please let me know if it doesn’t, I’d be happy to look into this further!