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Student Account Problem

  • September 27, 2025
  • 1 reply
  • 11 views

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Hi there everyone! I teach Math 8 and have a couple of students who did not read the questions carefully when they first set up their accounts. Now, Lucid thinks they aren’t 13 and it won’t let them participate in any activities. How can we fix this issue?

Best answer by Leianne C

Hi ​@abenson, thank you for posting in the community. I have created a support ticket for you so that our team can assist you further. Please keep an eye out for an email from Lucid Support.

Feel free to let us know if you have any questions in the meantime! 

Comments

Leianne C
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  • Lucid support team
  • Answer
  • September 29, 2025

Hi ​@abenson, thank you for posting in the community. I have created a support ticket for you so that our team can assist you further. Please keep an eye out for an email from Lucid Support.

Feel free to let us know if you have any questions in the meantime!