Answer

CE-008-06 error when accessing from Canvas

Forum|Forum|9 months ago
March 4, 2025
1 reply
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mrosenb1

We have Lucid integrated into Canvas. A student is unable to access his assignment even though everyone else in the class is able. He can log in to Lucid directly (and sees his copy of the assignment), but when he goes to the assignment through Canvas, he gets this error:

We’ve tried clearing the cache and incognito windows - no luck. Anyone have any suggestions for us?

Thanks!

Best answer by ssahagun

Hi @mrosenb1

Thanks for posting in the Community and for sharing your troubleshooting steps! The CE008-06 error code usually appears in any of the following scenarios:

In assignments, when the original document or the student assignment copy has been manually deleted. This also applies to RCE embeds that teachers could create.
If a teacher who has embedded a diagram using the Rich Content Editor manually logs into Lucid and disconnects the integration: other users will start seeing CE008-6.
Something new from the most recent investigation is that student assignment copies can result in CE008-6 if the student manually moves the document outside of the Canvas folder.

S

+6

ssahagun
Lucid support team
Answer
Forum|Forum|9 months ago
March 4, 2025

Hi @mrosenb1

Thanks for posting in the Community and for sharing your troubleshooting steps! The CE008-06 error code usually appears in any of the following scenarios:

In assignments, when the original document or the student assignment copy has been manually deleted. This also applies to RCE embeds that teachers could create.
If a teacher who has embedded a diagram using the Rich Content Editor manually logs into Lucid and disconnects the integration: other users will start seeing CE008-6.
Something new from the most recent investigation is that student assignment copies can result in CE008-6 if the student manually moves the document outside of the Canvas folder.

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