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Student account is locked after upgrading to a free trial

  • January 4, 2026
  • 2 replies
  • 32 views

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By mistake I upgraded free trail and now my student account is locked. So now my student account is locked for more feautures or styles and says I have to upgrade. How can I bring it back so I can contribute to my schoolteams project?

 

My team have no problems, its only me.

Best answer by Leianne C

Hi ​@Syneuro, thank you for posting in the community! Lucid offers free educational upgrades to students and educators! The free upgrade gives you access to the features described here, including unlimited objects and three editable documents. 

If you are a student or educator at a university or college and have signed up for a free Lucid account using your school issued email address, and have also chosen “Student” or “Educator” in the persona picker when setting up your account, you will be automatically upgraded to a free educational account.

If you are not automatically upgraded, please fill out this form to request your educational upgrade. Please let us know if you experience any issues with this. Thanks, and have a great school year!

Comments

Ria S
Lucid Legend Level 8
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  • Lucid Legend Level 8
  • January 4, 2026

Hi ​@Syneuro 

When a Lucid account is upgraded (even by mistake), the system may switch the account out of the student plan, which can temporarily restrict access to student-only features and shared team functionality. The good news is that this is usually fixable.

I recommend that you contact Lucid Support directly to revert your account back to the Student (Education) plan and explain that the upgrade was accidental. You can submit a request under Billing & Subscriptions here https://help.lucid.co/hc/en-us/requests/new?ticket_form_id=109186  or by emailing support@lucid.co

Hope this helps!


Leianne C
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  • Lucid support team
  • Answer
  • January 5, 2026

Hi ​@Syneuro, thank you for posting in the community! Lucid offers free educational upgrades to students and educators! The free upgrade gives you access to the features described here, including unlimited objects and three editable documents. 

If you are a student or educator at a university or college and have signed up for a free Lucid account using your school issued email address, and have also chosen “Student” or “Educator” in the persona picker when setting up your account, you will be automatically upgraded to a free educational account.

If you are not automatically upgraded, please fill out this form to request your educational upgrade. Please let us know if you experience any issues with this. Thanks, and have a great school year!