+1By mistake I upgraded free trail and now my student account is locked. So now my student account is locked for more feautures or styles and says I have to upgrade. How can I bring it back so I can contribute to my schoolteams project?
My team have no problems, its only me.
Best answer by Leianne C
Hi
If you are a student or educator at a university or college and have signed up for a free Lucid account using your school issued email address, and have also chosen “Student” or “Educator” in the persona picker when setting up your account, you will be automatically upgraded to a free educational account.
If you are not automatically upgraded, please fill out this form to request your educational upgrade. Please let us know if you experience any issues with this. Thanks, and have a great school year!
+19Hi
When a Lucid account is upgraded (even by mistake), the system may switch the account out of the student plan, which can temporarily restrict access to student-only features and shared team functionality. The good news is that this is usually fixable.
I recommend that you contact Lucid Support directly to revert your account back to the Student (Education) plan and explain that the upgrade was accidental. You can submit a request under Billing & Subscriptions here https://help.lucid.co/hc/en-us/requests/new?ticket_form_id=109186 or by emailing support@lucid.co.
Hope this helps!
+15Hi
If you are a student or educator at a university or college and have signed up for a free Lucid account using your school issued email address, and have also chosen “Student” or “Educator” in the persona picker when setting up your account, you will be automatically upgraded to a free educational account.
If you are not automatically upgraded, please fill out this form to request your educational upgrade. Please let us know if you experience any issues with this. Thanks, and have a great school year!
A Lucid or airfocus account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under 18. You will be redirected to the Lucid or airfocus app to log in.
A Lucid or airfocus account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under 18. You will be redirected to the Lucid or airfocus app to log in.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Your privacy choices
