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September 10, 2026
Question

Not receiving university verification email

  • September 10, 2026
  • 1 reply
  • 37 views

I am a higher-education student at Persian Gulf University. I registered using my university email (mehr.pgu.ac.ir), but I am not receiving the verification email. I receive other Lucid emails from email@e.lucid.co. I tested the same registration process with a temporary email and the verification email arrived successfully. I would like to request an educational account upgrade.

Comments

Zuzia S
Lucid community team
September 15, 2026

Hi ​@Amir_HShahi Thanks for posting in the Lucid Community!

We’re happy to help. I’m converting this to a private support ticket so the right team can take a closer look. You will receive an email with further communication.

If you don’t receive an email please feel free to reach out in the thread below.

Cheers!