Hi ​@mattf, thank you for posting in the community! To help us better understand the issue, would you mind sharing an example screenshot of what you are seeing in your documents? This will help our team take a closer look. 

Thanks in advance for your help! Please feel free to let us know if you have any questions. 

Hi Leianne, attached is the partial screenshot of the diagram (redacted for security)…

 

Hi ​@mattf, thank you for sharing the example screenshot. To confirm, are you hoping to ‘Mixed Case’ and not ‘MIXED CASE’? Are you using a custom font in your diagram or the Lucid default ‘Inter’? 

If the issue persists, could you please share the temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article. This Support PIN doesn’t allow anyone but Lucid Support to take a look at your document, so you are safe to post it here.

Please feel free to let us know if you have any questions!

Hi Leianne,

Correct. Getting “MIXED CASE” and want “Mixed Case”.
Using “Liberation Sans” and no custom fonts.

Support PIN:
iueYWJN2xB3D6I103791223

-mattf

Hi ​@mattf, thank you for clarifying and sharing an account support PIN. To help me take a better look, could you also share a temporary Document Support PIN for this document? 

I am also checking internally for some additional insight into the behaviour you are seeing. I will share an update here as soon as I hear back from the team. Please let me know if you have any questions in the meantime. 

Hi Leianne, thank you for the follow-up...

Here is the Document Support PIN: duZ9ktJeJpp1py103791223