Welcome, meet the team and get started! ππΌ
Welcome to the Lucid Admin Group, weβre glad youβre here! ππΌ
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Weβd love to introduce you to our Customer Success at Scale team, the faces behind this group in the community. Weβre here to support your adoption of Lucid products into your org.Β
Youβll see our faces around- posting new resources, answering questions, engaging with admins like you!
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Contact UsΒ
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For specific questions about your individual accountβsuch as usage metrics, license health checks, or to request a private strategy sessionβplease reach out to our team atΒ success@lucid.co.
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Get to know the Customer Success at Scale team ‡οΈ
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 Fairuz (Roza) Ghdah Manager, Customer Success Scale | Location: Salt Lake City, Utah Background:Β Iβve been with Lucid for 7 years, joining as an Operations & Strategy Engineer where I spent my first few years in the technical weeds. I eventually transitioned into Customer Ops to help build and scale our Success motion, growing from a specialist into my current leadership role. About my role at Lucid:Β I lead the Customer Success at Scale (CSS) team, dedicated to helping our largest book of accounts get the absolute most out of Lucid. My goal is to foster an innovative environment where my team can truly excel, ensuring our customers aren't just using a tool, but are seeing a real, tangible impact on their business. Outside of work:Β I am a big advocate for personal growth and find my creative "reset" through painting with a cup of coffee and a podcast. When Iβm not experimenting with new recipes in the kitchen, Iβm focused on enjoying life with my kids or looking forward to my annual trip to the beach. |
 Flip Williamson Sr. Customer Success Specialist | Location: Raleigh, North Carolina Background:Β Iβve been in customer facing roles helping them solve complex issues for over 15 years. About my role at Lucid:Β Working with Admins and Users to ensure everyone is getting the most out of Lucid. Outside of work:Β I enjoy reading (audiobooks are reading, I will die on this hill), yoga, running, golf, video games, music, and (of course) coffee.Β |
 Azzurra Petrini Customer Success Specialist | Location: Amsterdam Background:Β I have experience in sales and customer success, always working to build meaningful relationships with clients and support their evolving needs. About my role at Lucid:Β I work with Lucid customers to help them make the most out of the products they purchased, ensuring a smooth adoption across teams and supporting them in learning about new features or use cases. Outside of work:Β I am an avid reader and artist, with a passion for watercolors and graphic design. I also have a background as a professional swimmer, so I still enjoy long swims, runs, and many other sports in my free time! |
 Β Ellie Gentry Customer Success Specialist | Location: Salt Lake City, Utah Background: I have years of experience as a customer success manager in SaaS, previously using Lucid as a client, leading to my current role in customer success at Lucid. About my role at Lucid: I work with customers with a focus on making their everyday work experience easier through their Lucid products. I approach every interaction with solution minded problem solving, proactive opportunity recognition, and genuine communication.Β Outside of work: I enjoy painting, hiking, live music and exploring new places with friends. Iβm naturally a chatty and curious person. My simple pleasures are getting my nails done, a sweet treat in the afternoon, and the first time listening to an album from start to finish. |
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Get Started
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If youβre a Lucid Admin, youβre in the driverβs seat for your teamβs experience. Your admin panel is your central command center for managing everything. Watch this video for a full guide!
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Your privacy choices
