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Idea

Can account owners bypass SSO and log in with a password?

  • December 5, 2023
  • 6 replies
  • 201 views

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We would like to be able to allow the “Account Owner” to login with a password and bypass SSO.

I notice on the logon screen, it does support the “Login with a password” function. But, regardless, it always redirects to our IDP. Alternatively, there could be a special logon URL which bypasses SSO. I’ve seen it done multiple ways.

The typical use case is so that the privileged “Account Owner” account is NOT tied to an actual individual in the organization. Individuals come and go, and SSO can break. Therefore, we usually want the superuser account to be a generic, unlicensed, break-glass account that does not require SSO and is protected by MFA.

To be clear, we do NOT want any other user to be able to login via a “backdoor” password and bypass SSO.

June 11, 2025

Hi ​@kappel-fac, ​@Zoe H102, and ​@Backspace1534, thank you for your feedback!

Unfortunately, this isn’t currently supported in Lucid, but we’re very interested in your feedback and committed to continually improving our products.

We encourage anyone else who’s interested in this to upvote this post and share any additional details about your use case or what you’d like to see in this experience. For more information about how we manage feedback in this community, please take a look at this post:

I’d like to add that in the event you are locked out of your account, our Lucid support staff is ready to promptly help. If you are having trouble accessing your account, please let me know in this thread and I can direct your request to a private support ticket.

Comments

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  • Author
  • December 5, 2023

We would also use this account as the default owner to transfer documents to when a user is deleted through whatever automation (scim?) process we use.


Zoe H102
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  • December 14, 2023

Would you worry about a situation where the super-user was fired from their job, and they were able to access/delete/copy/damage the files out of spite, because they didn’t need to access via SSO?


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  • November 27, 2024

Would you worry about a situation where the super-user was fired from their job, and they were able to access/delete/copy/damage the files out of spite, because they didn’t need to access via SSO?

The OP states that the super user is NOT tied to an individual.

Having a break glass account to deal with any potential SSO issues is industry best practice, and needs to be implemented by Lucid.


Zoe H102
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  • November 28, 2024

@RSNSC – You’re right. I don’t know what I was drinking when I made that comment. 😜


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Adding support for the idea. I want to restrict standard users to authenticating via SSO only, but allow for the account owner to authenticate via password + 2FA. Our account owner is tied to a non-person entity.


Ambar D
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  • Lucid community team
  • June 11, 2025

Hi ​@kappel-fac, ​@Zoe H102, and ​@Backspace1534, thank you for your feedback!

Unfortunately, this isn’t currently supported in Lucid, but we’re very interested in your feedback and committed to continually improving our products.

We encourage anyone else who’s interested in this to upvote this post and share any additional details about your use case or what you’d like to see in this experience. For more information about how we manage feedback in this community, please take a look at this post:

I’d like to add that in the event you are locked out of your account, our Lucid support staff is ready to promptly help. If you are having trouble accessing your account, please let me know in this thread and I can direct your request to a private support ticket.