Hi Ali

Thanks for posting in the Community! Could you try opening the Lucid page in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility.

If these steps don't resolve the issue please let me know.

Hi Leah thanks for your answer! I'm not sure why it's suddenly resolved now I've come into the office might be a VPN thing.

Hi Ali

I'm happy to hear that your issue has been resolved! It seems like the issue was related to your browser. If you encounter the same issue in the future I would recommend following the solutions listed above and clearing your cache and cookies.